Shipping policy
Shipping is free
Free shipping on every order, everywhere we ship. No minimum, no threshold, no exceptions.
The price on the product page is the price you pay. Nothing is added at checkout.
Where we ship
Worldwide.
How long it takes
Two separate stages, and it helps to know which is which.
- We pack it: 2 to 5 business days. With Priority Shipping added, 1 to 2.
- It travels: 5 to 21 days.
Allow 1 to 4 weeks in total. If it is a Christmas gift, order early. We would rather tell you that plainly than promise a date we cannot control.
About Priority Shipping
Priority Shipping (£4) moves your order to the front of the packing queue, so it leaves us in 1 to 2 days instead of 2 to 5. It does not change how long the parcel then spends in transit, because that part is the carrier's and nobody can buy their way past it. We say so here rather than let you find out later.
It is an optional add-on. Shipping itself is free either way.
Tracking
You will get a tracking number by email the moment your order ships. It can take up to 48 hours to start showing movement, which is normal and not a sign that anything is wrong.
Customs and import charges
Orders travelling outside the UK may attract customs duty, import VAT or a handling fee on arrival. These are set by your country, not by us, they are not included in what you paid, and they are the recipient's responsibility. We cannot estimate them in advance or refund them.
We will not mark a parcel as a gift or declare it below its value. That is customs fraud and we will not do it.
Getting the address right
Please check your address at checkout. If you spot a mistake, email straight away and we will change it if the order has not been packed. Once it has shipped we cannot redirect it. A parcel returned to us as undeliverable is refunded in full.
Shipping Protection
Shipping Protection (£4) covers your parcel if it is lost, stolen or arrives damaged. Email us and we send a replacement. No photographs, no police report, no forms.
Without it, we will still help: tell us within 30 days of the expected delivery date and we will investigate with the carrier and put it right.
Questions
Email .