Refund policy
We want you to be happy with your calendar. If you are not, here is exactly what happens.
Changed your mind
You have 14 days from the day your order arrives to tell us you want to return it. You do not have to give a reason. Once you have told us, you have a further 14 days to send it back.
To be refunded in full, the calendar needs to come back unused and complete: drawers unopened, books still wrapped, in its original box. If it comes back opened or damaged we may reduce the refund to reflect the drop in value.
How to start a return
Email with your order number. We will reply with the return address within one business day. Please do not send anything back before you hear from us, because a parcel sent to the wrong address cannot be refunded.
Who pays the return postage
- Changed your mind: you pay to send it back.
- Faulty, damaged, or not what you ordered: we pay. We will send a prepaid label or refund your postage.
Use a tracked service. Until the parcel reaches us it is your responsibility.
Your refund
We refund to your original payment method within 14 days of the item reaching us, or within 14 days of you showing us proof of postage, whichever comes first. Your bank usually takes another 3 to 5 working days to show it.
Shipping is free, so there is no delivery charge to refund. You get the full price of the item back.
Something arrived faulty
This is separate from the 14 days above. Under the Consumer Rights Act 2015 you have 30 days from delivery to reject a faulty item for a full refund. After 30 days we will repair or replace it first.
Lost, stolen, or damaged on the way
Email us. If you added Shipping Protection, we send a replacement straight away and ask nothing of you. Without it, tell us within 30 days of the expected delivery date and we will chase the carrier and put it right.
Cancelling before it ships
Email us within 24 hours of ordering and we will cancel and refund in full, add-ons included.
Add-ons
Priority Shipping and Shipping Protection are refunded in full if you cancel before your order is packed.
Once your order has shipped, Priority Shipping has been used and is not refundable. Shipping Protection is refundable only if the order itself is returned unused.
Questions
Email . A real person reads it.
Nothing here affects your statutory rights.